Shipping & Returns
Shipping Information
Production Time: Each item is made-to-order. Please allow 2–7 business days for production before shipping.
Delivery Times (after production):
- U.S. Orders: 5–8 business days
- International Orders: 7–21 business days (varies by country and carrier)
Shipping Costs:
- Free shipping on U.S. orders over $50
- Flat rate of $4.90 on U.S. orders under $50 (0–5 lb)
- International shipping calculated at checkout
You will receive a tracking number once your order has been shipped.
Returns & Exchanges
Because each piece is custom-made, we can only accept returns in the following cases:
- The item is defective, damaged, or incorrect.
- Claims must be filed within 14 days of delivery.
We do not accept returns or exchanges for:
- Wrong size selection
- Change of mind
How to Start a Return
Contact us at nxor@obakegao.com with your order number, photos of the issue, and a description of the problem.
If approved, we will provide instructions for returning the product or sending a replacement.
Refunds
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for processing after approval.